AI Agent
AI employee helpdesk:
instant answers for your team
Our AI employee helpdesk answers your team's IT, HR, and ops questions the moment they're asked — in Slack or Microsoft Teams, from your own docs and systems. Routine tickets resolve themselves; the tricky ones reach the right person with context already attached.
The problem, flipped
Sound familiar?
IT and HR answer the same twenty questions on repeat, every week.
Those twenty questions get instant, consistent answers — sourced from your actual policies.
Simple tickets sit in a queue for two days while work blocks on them.
Most routine requests resolve in seconds, at 2pm or 2am.
The real answers live in someone's head or a doc nobody can find.
Knowledge is centralized, current, and answerable — with citations to the source doc.
From kickoff to running
How it works
01Connect your knowledge
Notion, Google Drive, Confluence, policy PDFs, and past tickets. The agent answers only from approved sources and cites where each answer came from.
02Deploy where work happens
A bot in Slack or Teams — no new portal to remember. Employees ask in plain language and get answers in the thread.
03Respect roles and permissions
Answers are permission-aware: managers see manager things, everyone else doesn't. Your existing access controls are the source of truth.
04Resolve or escalate with context
Routine requests resolve end to end — password resets, access requests, policy lookups. Everything else escalates to the right owner with the conversation attached.
In the wild
Where it pays off
Policy and compliance questions answered with citations — consistent answers your auditors will appreciate.
Scheduling policies, credentialing steps, and ops procedures answered instantly across shifts.
Depot procedures and safety protocols available to every driver and dispatcher, 24/7, without calling the office.
What teams typically see
Typical results
Resolution ranges reflect what internal AI assistants typically report once knowledge sources are connected and curated; your documentation quality is the main variable — and we help fix that too.
Case study: 68% auto-resolved for a fintech clientFAQ
Common questions
Your approved sources only: wikis, policy docs, runbooks, and historical tickets you choose to include. It doesn't answer from general internet knowledge, so it can't invent company policy.
It says so and escalates — no guessing. Unanswered questions are logged, so you see exactly which docs are missing and the knowledge base improves every week.
Answers are permission-aware, driven by your existing access controls. Salary bands, disciplinary policies, or anything you designate stays restricted to the roles that already have access.
Both. Through integrations it can reset passwords, file access requests, open tickets in Jira or Zendesk, and update records — each action gated by rules you set.
It reads from live sources, so updating the doc updates the answers. Scheduled re-syncs and change alerts catch anything moved or deleted.
See what this agent would do in your business
Start with a free AI audit: we map your workflows and show you exactly where this agent — and any other — pays for itself.
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