Automation & Integration
We automate the work your team repeats: order processing, invoice handling, reporting, and moving data between systems that do not talk to each other. We build on n8n, Zapier or Make where those tools fit, and write custom services where they do not.
Every operation accumulates manual work. Someone copies orders into a supplier portal. Someone rebuilds the same report every Monday. Someone chases invoices from a spreadsheet. None of it is difficult, and all of it consumes people you hired to do something else.
We find that work, measure how long it takes, and automate the parts worth automating. Some of it is straightforward integration. Some of it needs judgment, and that is where AI earns its place.
What this covers
Process automation
Order handling, invoice processing, report generation and approvals, running on a schedule or triggered by events in your existing systems.
System integration
Connecting CRMs, ERPs, accounting platforms, ecommerce systems and internal databases so records stay consistent without anyone re-keying them.
AI agents
Where a task needs judgment rather than a rule, an agent handles it: qualifying inbound leads, drafting responses from your own documentation, extracting data from unstructured messages, escalating anything outside its boundaries.
Autonomous ordering and fulfilment
For McGrocer, an incoming customer order triggers the corresponding stock order to UK vendors automatically, with inventory analysis behind it. The company ships to more than 120 countries.
Reporting and alerting
Scheduled reporting that reaches the people who need it, and alerts when a number moves outside the range you care about.
How we run it
How a Automation & Integration engagement works
- 01
Find the work
We sit with your team and map what they repeat, how long it takes, and how often it goes wrong. The answer is usually different from what management expects.
- 02
Rank by payback
Not every manual task is worth automating. We rank candidates by hours recovered against build cost and start where the return is clearest.
- 03
Build with a safety net
Every automation logs what it did, retries what failed, and can be stopped or overridden by a person.
- 04
Run in parallel
New automations run alongside the manual process until the output matches. Nobody switches off a working process on trust.
- 05
Extend
Once one process is stable, the next is cheaper — the connections and credentials are already in place.
Evidence
Where we have done this
FAQ
Questions about Automation & Integration
- Do you use n8n, Zapier, or custom code?
- Whichever suits the problem. Zapier and Make are quick for simple connections between supported apps. n8n handles more complex logic and can be self-hosted when data cannot leave your infrastructure. Custom services are for work those tools cannot express, or for volumes that make per-task pricing expensive.
- What if the automation gets something wrong?
- Every automation logs what it did and can be reversed or overridden. For steps where a mistake is costly, the system stops and asks a person rather than proceeding on a low-confidence guess.
- Will this replace people on our team?
- In our experience it moves people onto work that needs judgment rather than removing roles. The tasks worth automating are the repetitive ones nobody wanted, and there is usually a backlog waiting for the time they free up.
- Can you automate something involving a system with no API?
- Often yes, through file exchange, email parsing, database access or browser automation. These approaches are more fragile than an API, so we build monitoring around them and tell you plainly where the risk sits.
- How do we know it is worth it?
- We measure the manual process before building: how many times it runs, how long each run takes, and the cost of errors. That gives you a payback figure based on your own numbers rather than an industry average.
Related services
Available to clients in the US, the UK, Canada, United Arab Emirates, Saudi Arabia and New Zealand. See all locations
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