AI agent
Customer Re-engagement Agent
Reach every customer the week they actually run out.
A customer re-engagement agent plans the post-purchase relationship for each customer individually. When an order lands it works out how long that order will last for that buyer, then reaches them with a reorder path at the right moment — instead of a scheduled flow that emails everyone on the same day.
- Predicts run-out dates per customer, not per product
- Reaches out by email and SMS the week supply actually ends
- One-tap reorder straight into your existing checkout
- 22%
- lift in repeat purchase rate
- 2x
- reorder conversion
- ~6 wks
- typical payback
typical for consumables brands
against fixed-timer flows, across our clients
from recovered reorder revenue
The problem
What this replaces
If any of these sound familiar, the ROI conversation is short.
The same email goes to everyone
A tub of supplement lasts one horse six weeks and three horses two. A day-30 flow emails both owners on the same morning — too late for one, too early for the other. It has no way not to.
One-off buyers quietly drift
Most consumables customers never subscribe. They buy once, run out on a Tuesday, and reorder from whoever is in front of them that day. Nothing in a standard stack is built to win the second order.
Discounting to buy back what you had
When a reorder slips, the winback flow recovers it with 20% off. Reached at the right moment, most of those orders never needed a discount at all.
What you get
Everything included, nothing vague
Scope is written down before we start. This is what a typical engagement ships.
Per-customer consumption model
Built from your real order history — pack sizes, reorder gaps, how many units a household gets through — so each customer gets their own predicted run-out date, refreshed as new orders land.
A plan per order, not a queue
When an order lands the agent decides what that customer should hear and when: reorder nudge, a bundle that matches their pace, or nothing at all if they just stocked up.
Outreach in your voice
Email and SMS that reference what they bought and when it runs out, written in your brand voice and approved by you before anything sends.
One-tap reorder
Prefilled carts and checkout links so reordering takes a single tap, with a subscription offer surfaced only to customers whose pattern says they are ready for one.
Runs alongside your existing flows
Sits next to Klaviyo, Postscript, or Attentive with suppression rules, so nobody is double-sent and your deliverability stays intact.
Attribution you can audit
Reorders and revenue credited to the agent against your baseline flows, with a holdout group so the lift is measured rather than claimed.
Process
How we ship it
The same pipeline behind every agent we run in production.
- 01
Audit
A free consultation where we map the workflow, measure current volume, and confirm the ROI is there before anyone commits.
- 02
Blueprint
Fixed scope and price, the integration plan, and the numbers we expect to hit — agreed in writing before the build starts.
- 03
Build & pilot
We build and launch supervised on part of your volume. Your team reviews real transcripts and outputs before full rollout.
- 04
Run & tune
Weekly reviews for the first month, monthly after. You get a report with the hours saved and the edge cases we trained out.
Plays well with your stack
After launch
Who maintains this in three years
The question everyone asks eventually. Here is the answer in writing, before you have to ask it.
Your data stays yours
Every transcript, record, and result the agents produce is exportable at any time in a standard format — during the plan and on the way out. Nothing is held hostage.
Support is in the plan, not extra
Monitoring, model updates, and tuning are part of the monthly fee. Business-hours response is within 4 hours on Desk and above, 1 hour for anything critical on Operations.
It's documented as we go
Architecture, integrations, and runbooks are written during the build, not scrambled together at the end — so your team always knows what the agents touch and why.
You can buy it outright
If you'd rather own the system than rent it, we'll quote a one-time buyout: source code, documentation, and a paid transition with 30 days on call while your team takes over.
Industries where customer re-engagement agent pays off fastest
Go deeper
Guides from our team
FAQ
Customer Re-engagement Agent: common questions
Often paired with
See what customer re-engagement agent would do for your numbers
Book a free consultation. We'll look at your current volume, model the ROI together, and give you a written plan — yours to keep either way.
Two minutes, no pitch. We reply within one business day.
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